Returns & Exchanges

At Creality Falcon, we stand behind the precision and quality of our products, offering a 30-day return window for items in their original packaging to ensure your complete satisfaction. If you are not entirely happy with your purchase, our streamlined process makes it easy to request a refund or an exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal with your order number and details regarding the item you wish to return.

• 2.
  Receive Return Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions to ensure safe transit.

• 3.
  Pack and Ship

  Securely pack the product in its original box with all accessories and manuals included, clearly marking the RMA number on the outside of the package.

• 4.
  Inspection and Refund

  After our technical team inspects the returned unit for quality assurance, your refund or exchange will be processed within 5-7 business days.